Shipping policy

Shipping Policy

Effective date: September 21, 2026

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing may take longer during launches, promotions or unusually high order volume.

Standard U.S. shipping is calculated at checkout. Available services, delivery estimates and final charges are displayed at checkout.

We currently ship only to eligible United States addresses. We do not ship to a destination where sale, possession or delivery of the product is prohibited or restricted by applicable law. We may cancel and refund an order that cannot legally or safely be shipped.

Customers are responsible for providing a complete and accurate address. Contact us immediately if you discover an error. After an order enters the shipping process, we may be unable to change or redirect it. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Tracking information is emailed after shipment. Tracking can take up to 48 hours to update. Delivery estimates are not guarantees, and carrier delays caused by weather, holidays, service interruptions or other circumstances outside our control may occur.

If a package is marked delivered but cannot be located, check with household members, neighbors, the delivery location and the carrier before contacting us. Report damaged or missing packages to info@vape-ape.com with your order number and any available photographs.

The Ape Cup is an adult-use accessory. It does not include tobacco, nicotine, cannabis, e-liquid or a vaping device. Use only where legally permitted.