Effective Date: September 6, 2026

Thank you for shopping at Vape-Ape.com. This Shipping Policy applies to orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time may be longer during product launches, promotions, or periods of unusually high order volume.

You will receive an email confirmation after placing your order and a separate notification containing tracking information once your order ships.

Shipping Rates and Delivery

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout.

Delivery estimates begin after an order has been processed and are not guaranteed. Vape Ape is not responsible for carrier delays caused by weather, service interruptions, holidays, or other circumstances outside our control.

Shipping Locations

We currently ship only to eligible addresses within the United States. We do not ship to locations where the sale, possession, or delivery of the ordered product is prohibited or restricted by applicable law.

We reserve the right to cancel and refund any order that cannot legally or safely be shipped to its destination.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you discover an error.

Once an order has entered the shipping process, we may be unable to change or redirect it. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Age and Legal Restrictions

The Ape Cup is sold as an accessory and does not include tobacco, nicotine, cannabis, e-liquid, or a vaping device.

Customers are responsible for understanding and complying with all laws applicable to the purchase, possession, and use of the product in their location. Where required, we may request age or identity verification before processing an order.

Use only where legally permitted.

Tracking and Delivery

A shipping confirmation containing tracking information will be sent when your order leaves our facility. Tracking information may take up to 48 hours to update.

An order marked “delivered” by the carrier is considered delivered. If you cannot locate it, please check with household members, neighbors, the delivery location, and the carrier before contacting us.

Lost or Damaged Packages

Please report damaged, missing, or incorrectly delivered orders to us as soon as possible. Include your order number and photographs of any damaged product and packaging.

We will assist with eligible carrier claims when reasonably possible. Replacement or refund decisions are made after reviewing the circumstances and are subject to carrier confirmation and our applicable refund policy.

Returned or Refused Shipments

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or other issue outside our control, the customer may be responsible for the cost of reshipping it.

Original shipping charges are nonrefundable unless the return resulted from our error or otherwise required by law.

Contact Us

Questions about shipping may be submitted through the contact information provided on Vape-Ape.com. Please include your full name and order number so we can assist you promptly.